Lisa Hinche's story helps us understand who to include in "design that's usable by all people."

And not just in Waynesboro, Virginia, but anywhere.

Three years ago, Lisa was suddenly struck with severe neck and upper back pain. After being incorrectly diagnosed at the ER with a pulled muscle, she went home. She returned two days later with severe pain. They flew her to a larger hospital and the doctors confirmed that she had an abscess on the C4 and C5 vertebrae.

Lisa underwent a procedure to fuse C4 and C5 together. Her story has many twists and turns, but from her experience, she is clearly able to identify the need for more universally design housing, and how transportation and the design of the community impacts how she can participate fully.

She also has a service dog that helps her and keeps her company throughout the day. She looks forward to increasing her independence and getting back to work.

Location: Waynesboro, Virginia, United States

Watch the interview:

Notable quotes from the interview:

I used to work as a mental health counselor for kids with pretty major behavioral issues. And, we worked on the premise that every child that we worked with had some sort of trauma; and it was trauma-informed care. And I just really loved that population, I loved my job. I know I can’t get back in there hands on, but I would like to work as a counselor again.

I’m working on learning to use a computer and hoping to get a job. Umm, I want to go back to school, so I’m looking into doing that and hopefully get my license to be a social worker. Yeah, so sort of looking into what that’s gonna entail and get back into sort of integrating myself back into society… with this body and this me.

Once it gets warmer outside, I go outside with my dog and stuff. Right now I don’t have transportation which really puts a curve on, you know, I don’t want to be this like, little hermit, you know. Staying inside all of the time cuz I love being outside and doing things. Before my injury, I was never home; didn’t watch TV. I was out doing things all the time… working all the time, and I was just very active. I don’t like sitting at home.