Lisa Hinche's story helps us understand who to include in "design that's usable by all people."

And not just in Waynesboro, Virginia, but anywhere.

Three years ago, Lisa was suddenly struck with severe neck and upper back pain. After being incorrectly diagnosed at the ER with a pulled muscle, she went home. She returned two days later with severe pain. They flew her to a larger hospital and the doctors confirmed that she had an abscess on the C4 and C5 vertebrae.

Lisa underwent a procedure to fuse C4 and C5 together. Her story has many twists and turns, but from her experience, she is clearly able to identify the need for more universally design housing, and how transportation and the design of the community impacts how she can participate fully.

She also has a service dog that helps her and keeps her company throughout the day. She looks forward to increasing her independence and getting back to work.

Location: Waynesboro, Virginia, United States

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